L2 Cafe Operations

This is an introductory course where students will learn the fundamentals of café operations and customer service from a front of house perspective. The course will cover knowledge and skills around basic customer service and different types of menus for a range of hospitality settings. Students will become familiar with various styles of food packaging for service and the production of hot and cold beverages. This course will cater for year 12 students who are studying at NCEA Level 2 and wanting to learn a base of skills suitable for use in the Hospitality industry with a service focus.

This course is assessed internally against unit standards from the Hospitality Industry Training Organisation, Service IQ at L2.  Both theory and practical skills are internally assessed and this course is made up of approx 50% practical and 50% theory. Students will participate in an integrated assessment day with other Hospitality and Cafe Operations students in term 2 and term 3.  L2 Café Operations is suitable for students planning to work or study towards a pathway in the Hospitality industry, or for those who would like to increase their understanding so they can gain part time employment while at school or other tertiary studies.