L2CAFE

L2 Cafe Operations

Subject Description

Teacher in Charge: Mrs L. May.

This is an introductory course where students will learn the fundamentals of café operations and customer service from a front of house perspective. The course will cover knowledge and skills around basic customer service and different types of menus for a range of hospitality settings. Students will become familiar with various styles of food packaging for service and the production of hot and cold beverages. This course will cater for year 12 students who are studying at NCEA Level 2 and wanting to learn a base of skills suitable for use in the Hospitality industry with a service focus.

This course is assessed internally against unit standards from the Hospitality Industry Training Organisation, Service IQ at L2.  Both theory and practical skills are internally assessed and this course is made up of approx 50% practical and 50% theory. Students will participate in an integrated assessment day with other Hospitality and Cafe Operations students in term 2 and term 3.  L2 Café Operations is suitable for students planning to work or study towards a pathway in the Hospitality industry, or for those who would like to increase their understanding so they can gain part time employment while at school or other tertiary studies.


Required Prior Learning

Open entry and at the HODs discretion. This course is ideal to be taken alongside other L2 Hospitality and/or Food Technology courses although this is not a necessity.

Pathway

Subject Credit Information

You will be assessed in this course through all or a selection of the standards listed below.

Total Credits Available: 16 credits.
Internally Assessed Credits: 16 credits.

Assessment
Description
Level
Internal or
External
Credits
L1 Literacy Credits
UE Literacy Credits
Numeracy Credits
U.S. 13281 v7
NZQA Info
Prepare and assemble, and present basic sandwiches for service
Level: 2
Internal or External: Internal
Credits: 2
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 14425 v8
NZQA Info
Prepare and serve hot and cold non-alcoholic drinks for a commercial hospitality establishment
Level: 2
Internal or External: Internal
Credits: 5
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0

Assessments:
Term: 3, Week: 8

U.S. 14431 v7
NZQA Info
Demonstrate knowledge of food service styles and menu types in the hospitality industry
Level: 2
Internal or External: Internal
Credits: 3
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0

Assessments:
Term: 1, Week: 6

U.S. 14436 v8
NZQA Info
Provide table service for a commercial hospitality establishment
Level: 2
Internal or External: Internal
Credits: 4
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 14443 v8
NZQA Info
Pack food and beverage orders for takeaway in a commercial hospitality environment
Level: 2
Internal or External: Internal
Credits: 2
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0

Assessments:
Term: 3, Week: 1

Credit Summary
Total Credits: 16
Total Level 1 Literacy Credits: 0
Total University Entrance Literacy Credits: 0
Total Numeracy Credits: 0