L2 Cafe Operations
Subject Description
Teacher in Charge: Mrs L. May.
This is an introductory course where students will learn the fundamentals of café operations and customer service from a front of house perspective. The course will cover knowledge and skills around basic customer service and different types of menus for a range of hospitality settings. Students will become familiar with various styles of food packaging for service and the production of hot and cold beverages. This course will cater for year 12 students who are studying at NCEA Level 2 and wanting to learn a base of skills suitable for use in the Hospitality industry with a service focus.
This course is assessed internally against unit standards from the Hospitality Industry Training Organisation, Service IQ at L2. Both theory and practical skills are internally assessed and this course is made up of approx 50% practical and 50% theory. Students will participate in an integrated assessment day with other Hospitality and Cafe Operations students in term 2 and term 3. L2 Café Operations is suitable for students planning to work or study towards a pathway in the Hospitality industry, or for those who would like to increase their understanding so they can gain part time employment while at school or other tertiary studies.
Required Prior Learning
Open entry and at the HODs discretion. This course is ideal to be taken alongside other L2 Hospitality and/or Food Technology courses although this is not a necessity.
Pathway
Subject Credit Information
You will be assessed in this course through all or a selection of the standards listed below.
External
NZQA Info
Prepare and assemble, and present basic sandwiches for service
NZQA Info
Prepare and serve hot and cold non-alcoholic drinks for a commercial hospitality establishment
Assessments:
Term: 3, Week: 8
NZQA Info
Demonstrate knowledge of food service styles and menu types in the hospitality industry
Assessments:
Term: 1, Week: 6
NZQA Info
Provide table service for a commercial hospitality establishment
NZQA Info
Pack food and beverage orders for takeaway in a commercial hospitality environment
Assessments:
Term: 3, Week: 1
Pathway Tags
Cook, Holiday Park Manager, Air Force Airman/Airwoman, Air Force Officer, Army Soldier, Bartender, Hotel/Motel Manager, Cafe Worker, Deckhand, Waiter/Waitress, Cafe/Restaurant Manager, Kitchenhand, Chef, Hotel Porter, Maitre d’Hotel, Health and Safety Adviser, Navy Sailor, Navy Officer, Automotive Electrician, Automotive Technician, Bank Worker, Flight Attendant, Retail Sales Assistant, Insurance Claims Officer, Service Station Attendant, Agricultural Field Representative, Telemarketer, Retail Manager, Beekeeper, Meat/Seafood Process Worker, Microbiologist, Baker, Chemical Engineer, Biochemist, Butcher, Buyer, Science Technician, Medical Laboratory Scientist, Diver, Crop Farmer/Crop Manager, Demonstrator, Dietitian, Forensic Scientist, Electronics Trades Worker, Environmental/Public Health Officer, Marine Engineer, Food and Beverage Factory Worker, Food Technologist, Hunter/Trapper, Health Promoter, Nanny/Child Carer, Photographer,